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FAQs and Troubleshooting


FAQs for in-person attendees

Will Quantum Australia take place in person?

Yes! We’re looking forward to welcoming all registered in-person attendees at Doltone House Jones Bay Wharf on 23-24 February. 

Quantum Australia is a hybrid event and will also be live streamed and shared on an interactive virtual platform for those who wish to join us online.

The online Careers Fair (25 February) features two panel discussions, 14 presentations from industry and government sponsors, and access to over 50 innovative research posters.

What Covid safety measures will be in place?

Doltone House has a COVID-19 Safety Plan in operation in accordance with all Government and NSW Health guidelines and is registered as a NSW Government-recognised COVIDSafe Business.

Our COVID-19 safety precautions have been put in place to keep all attendees safe, and form the Conditions of Entry to the event:

  • You must be fully vaccinated against COVID-19, or show evidence of a negative PCR test within three days prior or a negative rapid antigen test (RAT) taken on the same day.

  • Be prepared to show proof of vaccination or a recent negative test result when requested by event staff.

  • Check in and out with the Service NSW QR code provided at the venue.

  • Wear a mask in all indoor settings (unless medically exempt or when eating and drinking). 

  • Maintain physical distancing (keep 1.5m away from others) where possible. Please note we will be instituting capacity limits at Quantum Australia to assist with social distancing. 

  • Avoid physical greetings.

  • Wash your hands regularly and practise good hygiene.  Please note we will have plenty of hand sanitiser and soap available on site.

  • Practise cough etiquette (coughing or sneezing into your elbow or tissue).

  • Be aware of and adhere to NSW Health guidance if you have been exposed to COVID-19 (requirements are dependent on type of contact).

And of course, you must stay home if you are feeling unwell or have been directed to self-isolate. 

If you can no longer attend, please see our ticket terms and conditions and contact us at

Let’s stay safe together!

What if I can no longer attend in person?

Please refer to our ticket terms and conditions on cancellations and contact us at

What’s the best way to get to the venue?

For those attending in person, the Quantum Australia conference will be held at Doltone House, Jones Bay Wharf located at Level 3, 26-32 Pirrama Road, Pyrmont NSW. It is centrally located with easy access to public transport and parking options.

Can I bring a colleague on the day?

Due to high demand for in-person tickets we are now at capacity at Doltone House on both conference days and cannot accommodate any further in-person registrations. However, online tickets are available.

What if I miss a session?

All recorded presentations and panels will be available on-demand to registered in-person and online Quantum Australia attendees. Recorded sessions will be uploaded within 48 hours of live sessions and can be accessed until 30 April 2022.

Can I message other delegates and exhibitors on the virtual platform ahead of the conference?

You can now view 20 online exhibitor booths and a full attendee list including both in-person and virtual attendees. You can leave a message with another delegate or the experts listed on the online exhibitor booths. Just be aware that some might may not be active on the platform before the event on 23-24 February.

Can I update my profile or hide my details from the online attendee list?

Yes, please refer to the How to Guide once the site is live after 18 February.

When can I access the online research posters as part of the Careers Fair?

Careers Fair booths and the posters sessions will be available on on Friday 25 February.


Virtual Platform Troubleshooting

Having trouble logging in to the virtual platform?

Both in-person and online attendees have access to the Quantum Australia virtual platform. Please ensure you log in using the email address supplied on registration.

Email us at if you are experiencing any log in issues.

Why can’t I view properly?

If you are experiencing issues, you can troubleshoot using the below suggestions. 

Browser recommendations

For best results using the platform we recommend opening the platform in one of the following internet browsers: Chrome, Safari, Firefox or Edge.

Check that you have enabled pop-ups in your browser

This means you won't miss a notification asking whether you want to resize your video into a smaller window. This allows you to keep viewing and listening while engaging with other functionality such as asking questions in Q&A or connecting with fellow participants.

The live stream stops and I see the spinner

Fluctuations in your internet connection can pause the live stream to buffer. Don't worry. The live stream will continue as soon as your device gets a more stable connection. The live stream should auto start.

I have refreshed the live stream, but the video player keeps spinning.

There might be several factors that may affect the buffering, such as:

· The number of devices connected to your wi-fi network.

· The speed of your internet. Again, it is ideal to have at least 5mbps. Check your internet speed using You need at least 5mbps to get the full experience.

· Your distance from the router. Try using your device near the wi-fi router. For technical support, please email

For all other queries, please email

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